Privacy Policy

1. Overview

This Privacy Policy explains how HD Integrations collects, uses, discloses, and protects information in connection with its websites, consulting services, automation services, AI bot services, integrations, workflows, software configurations, documentation, and related deliverables (collectively, the "Services").

By using the Services, submitting information, or authorizing integrations, automations, AI bots, or agents to access your systems, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect contact information, business information, billing information, project requirements, communications, support requests, files, system details, workflow data, integration settings, API credentials or tokens, usage information, website analytics, device information, and any other information you choose to provide.

When you authorize an AI bot, automation, agent, or integration, we may process information from connected accounts and tools, such as email, calendars, documents, CRM records, property management systems, web forms, chat tools, messaging platforms, websites, databases, analytics systems, and third-party applications.

3. How We Use Information

We use information to provide, configure, test, monitor, secure, troubleshoot, improve, and support the Services; communicate with you; prepare proposals and invoices; manage customer relationships; comply with legal obligations; prevent fraud or misuse; and enforce applicable terms.

For AI-enabled Services, information may be used to generate outputs, classify content, retrieve records, perform internet or tool-based actions, summarize communications, update connected systems, schedule tasks, draft messages, route leads, trigger workflows, or complete other customer-authorized actions.

4. Customer-Authorized AI and Internet Actions

If you enable bots, agents, automations, browser actions, API actions, or connected workflows, those systems may interact with websites, online tools, third-party platforms, files, emails, calendars, forms, dashboards, databases, and other internet-accessible resources on your behalf.

You control which accounts, credentials, systems, data, and permissions are made available. You are responsible for ensuring that those authorizations are lawful, properly scoped, and consistent with your obligations to customers, employees, residents, prospects, vendors, platforms, and other third parties.

5. AI Providers and Third-Party Processors

We may share information with third-party service providers that help us deliver the Services, including AI model providers, hosting providers, email providers, calendar providers, CRM providers, analytics providers, payment processors, property management systems, communication platforms, data storage providers, security tools, and professional advisors.

These providers may process information according to their own terms, data processing agreements, privacy policies, security practices, and retention rules. We do not control every aspect of third-party processing and are not responsible for third-party platforms outside our reasonable control.

6. How We Share Information

We may share information with your authorized users, your connected tools, vendors and processors that support the Services, parties involved in a business transfer, legal authorities when required, or other parties when necessary to protect rights, safety, security, or the integrity of the Services.

We do not sell personal information in the traditional sense. We may use website analytics or similar technologies that could be considered "sharing" under certain privacy laws. You may contact us to ask about available choices.

7. Cookies and Analytics

Our website and related tools may use cookies, pixels, logs, analytics tools, and similar technologies to operate the site, understand usage, improve performance, remember preferences, and evaluate marketing or service effectiveness. Browser settings may allow you to block or delete cookies, though some features may not work correctly.

8. Data Retention

We retain information for as long as reasonably necessary to provide the Services, operate our business, maintain records, resolve disputes, enforce agreements, comply with legal obligations, improve security, and support legitimate business purposes. Retention periods vary depending on the type of information, customer instructions, connected platform rules, and legal requirements.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission, storage, automation, AI processing, or internet-based service is completely secure. You are responsible for maintaining secure credentials, access controls, internal permissions, and endpoint security for your own systems.

10. Your Choices and Rights

Depending on where you live and the information involved, you may have rights to request access, correction, deletion, portability, restriction, objection, or information about certain disclosures. You may also ask us to update contact information or stop certain communications.

We may need to verify your identity and authority before responding. Some information may be retained when required or permitted by law, contract, security needs, accounting rules, dispute resolution, or legitimate business purposes.

11. Customer Data and End Users

When HD Integrations processes information from your customers, prospects, residents, employees, vendors, or other end users through your systems, you are responsible for providing required notices, obtaining required consents, honoring user rights, setting retention rules, and ensuring that your use of the Services complies with applicable privacy, consumer protection, housing, employment, communications, and platform requirements.

12. International Processing

Information may be processed in the United States and other locations where HD Integrations or its service providers operate. Privacy laws in those locations may differ from the laws where you live or where your end users live.

13. Children's Privacy

The Services are intended for business use and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child provided personal information to us, contact us so we can take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the Services after an update means you acknowledge the updated Privacy Policy.

15. Contact

Questions or privacy requests may be sent to harley@hdwebdevelopment.com.